The Putnam County Sheriff’s Office is currently hiring 911 emergency dispatchers to join its communications team.

The system uses a virtual assistant named Ava to instantly answer calls on its non-emergency line, which fields calls for ...

AI voice assistant Aurelian is helping 911 call centers handle non-emergency calls like noise complaints and lost wallets Aurelian is already live in over a dozen U.S. cities The AI aims to free up ...

Oakland’s 911 dispatch center is straining under the weight of chronic staffing shortages, relentless overtime and mounting ...

Tangi Errickson, a dispatcher for the county, joined hundreds of her fellow 911 dispatchers in Washington to press Congress to pass a bill officially upgrading her profession.