Picture the ideal customer: a frequent shopper, highly engaged and loyal. But most business can tell you even the “ideal” customer can be fickle. She'll turn away (or be lured away) in an instant, ...
New CMP Research Reveals That Customer Contact Organizations Stand To Lose More Than $600,000 Annually If Attrition Is Not Properly Addressed NEW YORK and LAS VEGAS, June 19, 2023 /PRNewswire/ -- CMP ...
Fallen out of love with your credit card issuer? Chances are, the bank already knows about your wandering eye, thanks to an obscure credit scoring model. Like credit scoring models, attrition-risk ...
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