Automaker Hyundai has a new employee working in one of its showrooms in Seoul, Korea. The employee is an AI-powered automated robot called DAL-e that provides customer services at the showroom. The ...

A majority of consumers will repeat themselves only once before abandoning an automated customer service attempt, a Parloa ...

There’s a disconnect between the front office and the back office, and it’s happening at the worst time. Best-in-class customer service is critical right now, but when the customer service team isn’t ...

Many of us dread making a customer service phone call. In response, companies have turned to interactive voice response systems — IVRs — to handle customer inquiries, save money, and simplify things.

Salesforce's new acquisition has figured out how to win in the age of agentic AI.

The number of email and phone-based customer service interactions has fallen by 7% in the U.S. since 2016, Business Insider reported this week. Data shared with the publication by Aspect Software ...

TORONTO--(BUSINESS WIRE)--A commissioned study conducted by Forrester Consulting on behalf of Ada found that of more than 100 customer service decision makers in the US, Canada, and the UK, only 21% ...

From graph databases to automated machine learning pipelines and beyond, a lot of attention is paid to new technologies. But the truth is, none of it matters if users aren't able to handle the more ...

Salesforce shares rose 1.5% Monday morning after the company said it will buy automated customer service provider Fin for about $3.6 bill ...