Organizations strive to keep customer service a top priority. In the best scenario, impeccable customer service can significantly improve an organization's growth and revenue potential. Unfortunately, ...

Don't let a bad day ruin your business. Learn how to handle unhappy customers and build lasting loyalty.

Over the past few years, Marsha Sakamaki has reached her limit with customer service. Between her bank, pharmacy and insurance company, she is tired of the endless hold times, the constant transfers ...

There are two reasons your customer service is unforgettable: either it’s really good or it’s really bad. Welcome to modern-day customer service, where, according to our annual customer service ...

The United States is in a data quality crisis. This impacts everything, from productivity to AI. Here I’ll focus on the impact of bad data on customer service, which is also in crisis. I recently got ...

When Jake Moffatt's grandmother died in 2022, he booked a flight to her funeral on Air Canada, hoping to use their bereavement travel discounts. Air Canada's customer service chatbot told Moffatt he ...

Customer service in travel is at an all-time low. The Department of Transportation received a record number of complaints last year. You can manage bad service by questioning your loyalties, ...