BRANDI: SOMETHING WE WILL CONTINUE TO FOLLOW HERE AT KCRA. ANOTHER BIG STORY TONIGHT, CALL CENTER CHAOS, THE LATEST IN OUR ONGOING INVESTIGATIONS INTO CALIFORNIA’S EMPLOYMENT DEVELOPMENT DEPARTMENT.

SAN FRANCISCO -- Anyone who's had to deal with the Employment Development Department over the past year knows how difficult it is to get someone on the phone to help with their unemployment claims.

SACRAMENTO, Calif. -- A year into the pandemic and the state's unemployment call center is still overwhelmed with callers. On Thursday, the Employment Development Department announced that 251 new ...

SAN FRANCISCO (KGO) -- 7 On Your Side revealed for the first time last night the Employment Development Department closed all of its unemployment offices - not just for the pandemic - but for good, 25 ...

CALL CENTER. >> THEY TOLD ME 28 MINUTES, I WAS ON HOLD FOR 59 MINUTES. BRIAN: WHEN SOMEONE DID ANSWER, SHE DID NOT GET TO ANSWER A QUESTION. >> I COULD NOT HEAR THEM OR UNDERSTAND WHAT THEY WERE ...

FREMONT, Calif. - Desmond Sylva, 39, was so frustrated about not being able to reach the Employment Development Department to find out why he wasn't getting his unemployment check after being laid off ...