Consumers who call the customer service department of your call center are typically individuals who have a problem, concern or complaint and are looking for assistance. Handling these people in an ...

ARAG® Customer Care call center was certified earlier this year as a Center of Excellence by BenchmarkPortal, a leading contact center research and consulting organization. "Only the top 10 percent of ...

Sitel will be hiring 3,000 new employees at customer care call centers at U.S. and Canada. This hiring will include employees who are interested to work from home apart from center based employees.