What would you ask your best customer if you could sit down to have a coffee with her? If your aim is to improve the relationship, your best bet would be to talk about her experience with your company ...
Massimo began his career in new media in 1995. Three years later, he founded the company and is recognized as one of the most important internet entrepreneurs in Italy. He was Technical Internet ...
Remember when brands first jumped on social media in the mid-2000s? Platforms like Instagram and YouTube gave businesses direct access to their target audiences – and it felt like a revolution.
Small businesses work tirelessly to attract new customers, but putting in the effort to retain those customers is just as important. However, it can be hard to keep track of all of your customers and ...
Gen AI marketing tool helps brands easily visualize customer journeys and quickly ideate and refine strategies for better engagement Generate and validate key messaging and brand voice with Pega ...
The panel was unusual in the sense that while each of the three participating companies have been in existence for more than 100 years, this generation of executives are now acutely attuned to this ...
How can you create a personalized shopping experience using customer data while simultaneously creating a safe, comfortable environment for your customers? I believe it all begins with trust. The Fast ...
This is the first of a three-part series examining how companies are transforming their customer experience strategies through the use of technology. Artificial intelligence is fast becoming must-have ...
WALTHAM, Mass.--(BUSINESS WIRE)--Trinity Life Sciences, the leader in strategy, insights and analytics for the life sciences industry, announces new Customer Engagement solutions leveraging both ...
The chances of growing your SaaS business over time are greater with an engaged customer base. As there is a relationship between growing customer engagement and improving retention, engaging with ...
My company recently commissioned Forrester to do a study on customer disengagement in banking. As the CEO of a customer engagement solution, the results backed up a lot of what I already knew: that ...
Sezzle SEZL has witnessed an outstanding 74.2% year-over-year surge in its gross merchandise volume (GMV) in the second quarter of 2025. This is not one-off growth, but rather a consistent trend ...
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