This article originally appeared in the December 2007 issue of Business Communications Review magazine. Most customer service executives spend a considerable amount of time thinking about the need to ...

There is a kind of institutional knowledge that accumulates inside a financial firm over decades of customer relationships, ...

Teradata has launched Autonomous Customer Intelligence, a software and services offering to transform raw data and customer signals into context-aware, real-time actions at scale. This enhancement to ...

Inbound marketing and customer relationship management platform HubSpot Inc. today introduced Breeze, the company’s artificial intelligence. It underlies the entire customer solution for go-to-market ...

Emotional intelligence, or EQ, as it is often referred to, is your most critical element (yet likely your most overlooked) when delivering truly competitive customer service in your industry. I cannot ...

In today's experience-first economy, where relevance must be instant and privacy must be absolute, customer intelligence is undergoing a profound transformation. Enterprises are no longer satisfied ...

As lenders continue to pivot strategies after last year’s record-breaking refinance volume, they’ve quickly found that, in this market, every mortgage counts. To make the most of it, lenders must be ...

Customer intelligence is a process that gathers and analyzes information regarding customer behavior, aiming to understand their needs better, enhance engagement, and ultimately, drive business growth ...

Customer intelligence platform startup Momentum Labs Inc. announced today that it has raised $13 million in new funding to accelerate product development and drive business expansion. Founded in 2020, ...

The B2B buying landscape has undergone a dramatic transformation in recent years. Advances in technology and the internet have rendered customers more knowledgeable, necessitating a shift in sales ...

Your customers expect everything to work perfectly. A slow checkout page, confusing support experience or delayed shipment can send them straight to competitors. But here's the problem: most companies ...

Everyone is talking about how Customer Intelligence can yield higher growth rates - finding the right entry points to help find the best leads that are ready for your solution, helping you win more ...