Customers are expecting free returns when they order online, but that's costly for retailers themselves.

Buying online is quick, but returning can be a hassle. Now, many retailers are updating their return policies to change that. While some online retailers have begun charging fees for returns, others ...

Costco is well-known for its no-questions-asked return policy. Now some shoppers are taking it upon themselves to test the limits of that policy. “Returning my slime stained carpet to Costco,” one ...

Amazon has begun issuing substantial refunds to customers for returns dating back to 2018, marking an unprecedented acknowledgment of systemic processing delays within the world’s largest online ...