Metrics shared recently by the Social Security commissioner are promising, but some experts aren’t buying them.

If you have questions about your Social Security payments, you might need to contact the Social Security Administration for ...

Ever wonder why some people seem to have a "gift" for working with customers and are the "go to" person in the organization whom everyone consults? It's simple: They have mastered the secrets to ...

“I think we could get that to under a minute.” Bisignano pointed to technology as a way to enhance services – using artificial intelligence to help telephone customer service representatives answer ...

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The Social Security Administration has stopped publishing key customer-service metrics, which will make it more difficult to track whether performance is improving or eroding over time. As a result, ...

For simple tasks, 70-year-old Diane Elliott can usually figure out how to navigate the Social Security Administration’s website. Online portals are not an option for her 83-year-old sister, however, ...

Anyone who’s ever been frustrated by an attempt to cancel a subscription, file a health insurance claim, suss out whether a review is real or get an actual human being on the phone about a problem ...