As reported by The Wall Street Journal Tuesday (March 7), 74% of consumers have encountered an issue with a product or service over the past year. This is according to the Arizona State University ...

At the foundation of any successful business is a well-crafted and defined customer service plan that establishes policies and guides about how to handle customer interactions and create a positive CX ...

As a staff writer for Forbes Advisor, SMB, Kristy helps small business owners find the tools they need to keep their businesses running. She uses the experience of managing her own writing and editing ...