WALTHAM, Mass.--(BUSINESS WIRE)--Pegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation Company TM, today announced Pega Customer Engagement Blueprint, a generative AI-powered collaboration ...

The brands with the best customer experience understand that they should use AI to empower the workforce to deliver superior customer engagements. Innovation in enterprise AI is increasingly focused ...

You may not have realized this, but we’ve all experienced gamified customer experiences. Whether you log in daily to Duolingo to keep your language learning streak ...

Customer satisfaction and loyalty are at the core of most customer-centric organizations' business goals because a satisfied and loyal customer means increased sales, referrals and profit margin.

Innovations across communications, data, and AI unlock new levels of personalization, security, compliance, productivity, and ROI for Twilio’s more than 335,000 active customer accounts and more than ...

In this article, we’ll examine these four retail engagement shifts and share how leading retailers are adapting their ...

The current CRM scene keeps advancing at a rapid pace, with innovative companies now leaning toward options combining real-time data ingestion with autonomous AI ultra intelligence. Salesforce Data ...

Digital transformation sped up by 6.5 years during the pandemic with no signs of slowing, global survey of 3,450 business leaders and 4,500 consumers shows 55% of companies say they are not fully ...

Businesses are navigating an increasingly complex world. Consumers are more aware of their data privacy rights, and the Covid-19 pandemic has accelerated behavioral shifts that are here to stay. And ...

Having closed the book on 2021 (which for most of the world was a step forward from 2020), it’s worth taking note of some of the trends that took place around us, and how they’ve shaped what we can ...

Opinions expressed by Entrepreneur contributors are their own. Social media has changed the game for businesses worldwide. In today’s digital age, social media has become a crucial platform for ...

Although all major indices posted year-over-year gains, Brand Trust once again played the most influential role in driving recovery. Improvements in company reputation led Brand Trust gains.