We all know good customer experience when we see it. For life insurance and annuity carriers, however, it is often hard to define and measure good customer experience. A new report by LIMRA and NEOS, ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Customer experience (CX) programs will either be invested in or abandoned in the wake of a ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. A great customer experience ...

Competent marketers aim to popularize the company’s business and help create consumer awareness. Marketers have a pivotal relationship with customers. They are the key players in defining customer ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. Experience is a competitive ...

The domains of customer experience excellence and service employee engagement are fundamental to the survival and prosperity of any business in a modern business environment and are key components of ...

Now that MPLS has moved from the experimental and early-adopter stage to the point of widespread implementation, the question of how well MPLS is “working” for customers is meaningful. In particular, ...

Following on the first article on defining customer experience, this second installment looks at the first essential step of improving the experience you deliver, which is mapping out your customer ...

Discover five executive strategies—customer-centric, vision, data, talent, and operational excellence that define today’s industry leaders.

DALLAS--(BUSINESS WIRE)--Black Box Intelligence™, the leading performance benchmarking provider for the restaurant industry, today announced GuestXM™, the first Customer Experience Management Platform ...