Recently, there’s been a lot of talk on LinkedIn and other business forums about the importance for businesses to document their processes — and that’s a really good thing. (I’m not just biased ...

Q. Documenting instructions for my clients and staff is a frustrating process. Using the Windows Snipping Tool, editing each image in Microsoft Paint, and adding it to a Word document is a time sink.

Picture a thriving business. It's got a stellar reputation with seamless customer experience. Employees seem genuinely happy, the culture is enviable and revenue is soaring. It's the kind of company ...