Nobody could have turned over a card pre-2020 and realized the drive-thru would soon become the separator between brands that held the wire during COVID-19, and those who suddenly had lines jamming ...
If Americans didn’t love picking up food without leaving their cars before the pandemic, they certainly do now. In a July report, consumer behavior watcher Revenue Management Solutions, or RMS, said ...
I visited McDonald's and Chick-fil-A to compare their drive-thru experiences. Both chains are trying to speed up their drive-thrus with order-ahead options on their apps. McDonald's is using AI voice ...
Let’s start with a debate on consumer behavior: Are fewer restaurant goers visiting the drive-thru? From January 2024 through June 2025, there have been consistent gains in dine-in, delivery, and ...
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