Our new contributor Vaishali Dialani brings a unique perspective on customer experience (CX) from her position as a customer experience analyst with Konabos consulting. She not only writes about CX.

In a traditional (read: stodgy and stubborn) corporate environment, where the standard leadership profile is built on strength and decisiveness, the concept of vulnerability might seem ...

Immediately, I feel like I’ve lost all of our senior lawyers with this title, but please do bear with me – I know you know I sometimes like to write “touchy-feely” posts and frankly, they’re necessary ...

Courage is not the absence of fear, but the willingness to act anyway. As Brené Brown asserts in "Atlas of the Heart," is not the absence of fear but rather the willingness to act in spite of it. In ...

Emotional vulnerability is the quality or feeling of being exposed to possible emotional attack or harm. Having to face potential criticism or rejection. It is not easy to take emotional risks and ...

“A lot of people believe that as a founder or as an entrepreneur you’re not supposed to be vulnerable,” said John, 53. “But that’s exactly what you’re supposed to be.” Feelings of doubt and ...

Authenticity is one of the two attributes that listeners are attracted to most in a radio or podcast personality. The other is humor. The most potent ingredient of authenticity is vulnerability. It ...

Since my October stroke and ongoing aging, I find myself thinking more about vulnerability and other important values such as humility. I think everyone should have a therapist and mine observed, “I ...

Surabhi Bhargava went from an entry-level role to a machine learning lead at Adobe in five years. She said that translating ideas into real products goes much further than just talking about them.