ARLINGTON, Va. — Arlington County's 911 call center is using artificial intelligence to manage non-emergency calls, making it one of the first in the nation to adopt this technology. The Amazon AI ...

Emergency call center workers say their centers are understaffed, struggling to fill vacancies and plagued by worker burnout, according to a national survey released Tuesday. The survey conducted by ...

HOUSTON, Texas (KTRK) -- Julio Ariciaga is among the first people Houstonians talk to when they call 911 for an emergency. For nearly two years, he's worked as a call taker at the Houston Emergency ...

AI is helping emergency call takers and dispatchers in Utah save time by taking on some of the incoming burdens of the job — and doing so amid ongoing nationwide problems hiring and retaining 911 ...