According to the American Medical Association (AMA), 31.2% of US physicians have been sued or faced legal action against them. Though accidents happen every day, some can result in serious harm.

Christy Bieber has a JD from UCLA School of Law and began her career as a college instructor and textbook author. She has been writing full time for over a decade with a focus on making financial and ...

The quickest way to ruin a customer experience in healthcare is to treat everyone the same. Patients don’t want to feel like just another number. They crave personalized service that helps them find ...

Patients and providers lament the expensive, often substandard quality of healthcare delivered in the U.S. While the healthcare system at large remains troubled, some physician practices stand out ...

Adverse events during hospitalization are a major cause of patient harm, as documented in the 1991 Harvard Medical Practice Study. Patient safety has changed substantially in the decades since that ...

Microaggressions may create a hostile environment for people in historically marginalized groups — especially in the healthcare industry. Microinsults, microassaults, and microinvalidations are the ...

Happy Spring! The months seem to have flown by and now we find ourselves deep into our annual work groove. Have you taken a break yet? We’ve reached that part of the year where we’ve worked enough ...