Houston Chronicle

Hotel Receptionist Training

Things can get messy if a hotel accidentally gets overbooked or if someone's reservation is made for the wrong day. Guest satisfaction is the primary concern of hotel receptionists, and extensive ...
The Sun

I work as a hotel receptionist – from refund seekers to entitled customers, this is what it’s like behind the desk

FROM having to deal with random people walking in the building in the early hours of the morning to trying to sort out a number of complaints, working as a hotel receptionist is not as easy as some ...
The Mirror

I worked at a hotel - you won't get a room upgrade if you ask at the wrong time

Before embarking on my journalism career, I spent several years behind the desk as a hotel receptionist. During this time, I honed my skills in anticipating guests' needs. We were always more than ...
Daily Express

If hotel receptionist says this you need to take action immediately says expert

A hotel expert has highlighted the red flags which could indicate something could be about to go seriously wrong on your stay. According to top hotel Stanton House if the receptionist says the wrong ...
Daily Express

I worked as a hotel receptionist - there's one guest habit that instantly annoys staff

Before becoming a journalist, I worked as a hotel receptionist for several years, during which time I developed the ability to predict guests' demands. While we were always happy to help with any ...