Instead, they'd deployed AI agents that autonomously gathered accident reports, cross-referenced policy details and assembled ...

While the insurance industry races to replace human interaction with AI chatbots, one startup is making a bold counter-bet: real people still matter. InsureHunt ( has officially launched as a free ...

In a recent Fast Company article, I argued that speed is the new strategy. But as organizations push to operate even faster, a bigger question is emerging: How do we sustain that speed in an ...

My focus here is specifically on how the term “agent” is used in the contact centers, where it has unequivocally meant human agents – people who dealt directly with other humans, namely customers. The ...

This systems overhaul is an early signal of where AI-forward workflows are headed: not just faster work, but entirely new ...

The new 2025 edition of the Work Trend Index Annual Report from Microsoft heralds a new AI-driven era where every worker, regardless of role or level, will manage AI agents. These agents will not ...

The operator who runs your AI-powered business is a brand new role, and you can't hire them the old way. Here's the five-step ...

AI agent job interviews are becoming more common. Here are five behaviors new research found can improve your chances of success.