An effective service catalog serves multiple roles: to steer users to the appropriate resource, to communicate to the campus what IT does, and to help IT stay within its own capabilities. For an ...

7:00 am - 8:00 a.m. Pacific Time in the United States Since the launch of ITIL V3 some 5 years ago, the Service Catalog has emerged as a high-value win for both the business and the IT organization.

A retired manager tells how IT at Starbucks went from muddle to organized via a service catalog. Three years ago, Starbucks’ IT department found its services as muddled as a “venti soy, decaf mocha, ...

The concept of an IT service catalogue isn’t a new one. Back in the last century IT departments were proving mechanisms to allow business users to automate their requests for IT services. Most often, ...

IT departments look to service catalog technologies from vendors such as Digital Fuel, newScale, Oblicore and PMG to align IT functions with business demands in a down economy. IT departments faced ...

What's a service catalog? Is it iTunes for the enterprise? Is it an online directory? Is it a resource for developers? Is it one of the stipulations of ITIL/IT service management best practices? It's ...

Sixth in a series of articles expanding on “Ten Steps to Modifying User Behavior and Reducing IT Costs,” an October Computerworld.com column by Computer Associates International Inc.’s Stevie Sacks.

Online sellers make the web shopping experience remarkably easy. Consumers browse through a selection of products; compare by quality, size, price, and other variables; choose what best suits their ...