Agile service management means applying the agile mindset to IT service management, a concept that is as simple as that. Take into account, though, that this is not something that has often been done ...

I recently read a book on ITIL as I am preparing to take the IT Service Manager examination.Although I have been involved in ...

As a standards framework for IT services management (ITSM), the IT infrastructure library (ITIL) continues to be useful and beneficial for companies. However, it needs to be updated with more ...

Launching in Q1 this year, ITIL 4 is a major overhaul of the popular ITSM framework that adds more clarity for businesses trying to automate, streamline and implement ITSM processes. ITIL-based ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

The long wait between the release of ITIL 3 and ITIL 4, coupled with the rise of DevOps and cloud management practices, has threatened the relevancy of ITIL. While ITIL still has a home in many ...

It’s been nearly a year since Version 3 of the IT Infrastructure Library (ITIL) came out. The update to ITIL, a framework for best practices in IT service delivery, was intended to sharpen its focus ...

The Information Technology Infrastructure Library is a widely accepted framework for delivering IT service management. It provides a comprehensive set of best practices that offer practical and proven ...

If you do a quick search on "IT best practice frameworks," you will find no shortage of foundations and architectures on which to build your IT organization. COBIT (Control Objectives for Information ...