While not a new concept in the slightest, live chat has rapidly become one of the leading customer service tools. With easy-to-navigate features, convenient automation options and simple site ...

Graham is an experienced editor and journalist. He is the founder of Media-Insert Communications; the former editor of The Marketing Leaders, the Chartered Institute of Marketing’s Technology group’s ...

Good customer service teams can help maintain healthy customer relationships and build back any trust that may have been lost due to a poor experience. Conversely, a bad support team can have the ...

In the fiercely competitive world of online retail, leveraging live chat tools has become essential for driving conversions and enhancing customer experience. Fat Pirate’s innovative live chat ...