— -- Smartphones are empowering a segment of hotel customers often overlooked by the industry: last-minute buyers who aren't traveling. Hoping to draw impulsive buyers addicted to daily coupon ...

When Jennifer Waters changes her vacation location, her online agency drops the ball. How can you get Orbitz to fix a botched reservation change? Q: We had a vacation to Tahiti booked through Orbitz.

Taking a page out of Orbitz's playbook, five hotel chains announced Monday that they are banding together to form their own distribution system for booking hotel rooms over the Web. Hilton Hospitality ...