Vivido Labs and CumulusIQ are playing up the immediacy and flexibility of their cloud-based help desks for SAP implementations A pair of startups, including one led by a former top SAP executive, are ...

Users say they want SAP to back up with hard data its claims about the new pricier support service's added benefits SAP users say the debate over the vendor’s recent decision to force all customers ...

SAP unveils AI, data, and app innovations at SAP Connect event to boost business transformation. Partnerships with Databricks ...

Everyone’s suffered through an unpleasant encounter with a member of your company's technical help desk. Some young, would-be Alpha Geek who sarcastically overwhelms you with jargon while he – and ...

SAP users say the debate over the vendor’s recent decision to force all customers onto enterprise support is far from over and they want SAP to back up its claims about the service’s added benefits ...