Sonos CEO Patrick Spence's departure comes months after users complained that the Sonos app was broken and lacked features. Reading time 3 minutes Sonos’ CEO had to learn the hard way and that just ...

Sonos launched an all-new version of its app in May that was quickly met with backlash. The company has been listening to feedback and making improvements in the weeks and months since. But now Sonos ...

In May, Sonos updated its mobile app—to the dismay of many users. With missing features and bugs, customers complained about a loss of functionality and hardware not working the way it should. As ...

Sonos CEO Patrick Spence today penned a blog post on the Sonos website apologizing for the controversial Sonos app redesign and promising ongoing updates throughout the year. Spence said that ...

Addressing blowback from Sonos’ wildly unpopular app redesign will cost the company $20 to $30 million “in the short term,” according to CEO Patrick Spence. During Sonos’ fiscal Q3 2024 earnings call ...

Following a major update back in the spring, the Sonos app was very broken and missing key functionality. The company admitted it made a huge mistake in pushing the redesign too soon and explained ...

A failed app rollout has created turmoil in reliability and a worry for consumers and investors. The company has committed $20-30 million to address its app issues and restore reliability and customer ...