AI might be great right now, but the complexity of transactions and the desire for more personalized attention by customers ...

Call centers are increasingly automated, AI-driven, and outsourced—but there are ways to get results.

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing ...

In the ever-evolving landscape of technology and customer service, artificial intelligence (AI) offers businesses opportunities to enhance the way they interact with their customers. The debate around ...

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...

More than 4 in 5 consumers say they are more likely to stay loyal to companies that prioritize human customer service over automated or self-service options alone, according to a survey of more than 1 ...

If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

Salesforce Inc. said it’s saving about $100 million a year by using artificial intelligence tools in the software company’s ...