According to Amazon, more than 400 million customers have used Alexa for Shopping during the past 12 months. Customer interactions for the agentic shopping assistant grew 570% year over year, while ...

As AI agents take on more work across customer-facing systems, CRM investment decisions need to account for data readiness and the processes businesses want to automate. Here's why CX leaders should ...

ServiceNow has positioned its AI as a means to bring structure and control to fragmented enterprise environments by combining data context, workflow execution, and governance within a single platform.

Having positioned the technology as a tool to improve both service operations and commercial outcomes, this ensures faster support for stronger customer retention. As a result, CX leaders should treat ...

A CRM is an essential piece of software for any customer service and experience team. In a nutshell, they help businesses manage and analyze customer interactions and data throughout the customer ...

Gartner has predicted that agentic AI will autonomously resolve 80 percent of common customer service issues without human intervention by 2029. According to the research firm, this will lead to a 30 ...

Explore the latest customer experience predictions for 2026. Discover insights from Forrester on the future of CX and challenges ahead. Rhys Fisher Save Follow share It’s that time of year again: ...

In 2026, the Gartner Magic Quadrant for Customer Data Platforms looks drastically different than it did a year ago. The entire field has shifted, and not just by a few positions. Salesforce remains ...

ServiceNow has dropped three announcements that, taken together, amount to the clearest signal yet of what AI Control Tower is aiming to become. Revealed at the company’s Knowledge 2026 event in Las ...

Embedded revenue intelligence, collaboration solutions, and – of course – AI agents are just some of the trends sweeping the sales space. As these trends explode, pinpointing technology providers that ...

In 2024, next-day deliveries may seem like a fairly standard option for most e-commerce transactions. But turn the clocks back a few years, and the majority of companies were charging an arm and a leg ...