FMSI's add-ons let leaders ask branch performance questions in plain language and link real-time member feedback to each visit, branch, and staff member.

AI agents by 2028Getting AI agents live is only the beginning. The next step is understanding how they perform against business goals. This Gartner report lays out the technical and business measures ...

Zoom Communications at its annual Zoomtopia customer conference introduced the Unified Context Layer and a bunch of artificial intelligence capabilities to help businesses transform rich meeting ...

AI agents by 2028Getting AI agents live is only the beginning. The next step is understanding how they perform against business goals. This Gartner report lays out the technical and business measures ...

Observe.AI's new headless capabilities let companies embed real-time guidance, automation, and after-call work directly into CRM and agent desktop experiences.

Lead the AI experience at scaleAI isn't replacing your workforce. It's changing how work gets done.Many AI initiatives deliver limited value when treated as isolated efforts. To unlock measurable ...

Your AI investment is growing. Your customer experience isn't.99% of organizations are maintaining or increasing AI spend, yet 56% of customers say experiences are the same or worse than last year.

Customers have mixed feelings using generative artificial intelligence for customer support. A full 50 percent of them say their interactions are easier when companies use genAI, yet 87 percent say it ...

Nowadays, competition is fiercer than ever before. Markets open and close quickly, and adversaries can come from around the corner or around the globe. Consequently, success or failure depends on how ...

There are at least two things our Leaders categories have in common: They are all marked by healthy growth, and artificial intelligence figures prominently in all of them. Those two things are ...

As technology advances and hackers get ever more sophisticated with their attacks, cybercrime is accelerating, targeting all industries. Nearly one-quarter (24 percent) of all cyberattacks target ...

"Sales organizations are moving quickly toward a future where AI agents are embedded across the commercial function, but more agents will not automatically mean more productivity," says Dan Gottlieb, ...