Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience.

That’s where AI answering tools come in. Unlike static phone trees or outsourced receptionists, these solutions sound natural, act like coordinators, and ...

The current generation of tools presents a valid use case for those looking to streamline processes and maintain accurate records. Should you use a tool to record and transcribe your video calls?

Hiring platform ZipRecruiter is launching a new tool, called ZipIntro, to let employers schedule introductory calls with potential candidates at a set time. The tool will also help recruiters ...