Customer service centers, whether a shipping group dealing with consumers or an IT organization working with corporate employees, has a lot of information to manage. Technology has been improving ...

Customer relationship management consultants provide independent advice on solutions for managing customer service and customer relationships. Their aim is to help clients improve customer ...

Customer Service Management Strategies. Walt Disney once said about movies, "Do what you do so well that they will want to see it again and bring their friends." The famed animator's quote can ...

AI-powered voice agents are transforming customer interactions and sales processes across industries. But while the U.S. and ...

Activeo, a trusted system integrator in customer experience transformation, today announced the launch of Activeo OneView CSM, a powerful integration that unifies contact centre platforms with ...

The most important thing about your business is your customers. Customer service software allows you to support and strengthen customer relationships. Customer service management software (CSM) is ...

Zain Kuwait relies on BMC Helix enterprise service management solutions to enable its distributors, branches, shops, and call centers to deliver the exceptional service experiences its customers ...

And to drive continued improvement in sales lead and opportunity management, workflow management and dashboard reporting, Riverina will collaborate with SugarCRM’s professional services team.

Everybody has nightmare customer service stories and far too many are caused by idiotic management policies and systems that are there for all the wrong reasons.