When you start a new help desk job, you need to get a few things straight before the calls begin rolling in, and not all of them will be covered in your training manual. In this IT Dojo video ...

From security risks to inefficiency, legacy IT systems are falling short, Aberdeen Research shows. Here's how cloud-based help desk and IT support systems can help.

Tech at Work Ask Help Desk: What should I do when my job gives me lousy tech? Workers have ways to improve their situation as more employers turn to hybrid and remote environments.

August 22, 2019 Ergonomics 101: How to avoid fatigue with a desk job Sitting for six hours a day at work carries increased risk for high blood pressure, diabetes and even cancer ...

In this IT tale, both the caller and the help desk techie lose their tempers -- and are forced to face the consequences The IT help desk can at times be a strenuous and mind-numbingly boring place ...