Hewlett-Packard (HP) is offering a “virtual house call” service to users who have trouble getting their PCs to work HP Instant Care, announced Monday, provides personalized service over the Internet.

Remember that feeling of dread when you had to call HP customer service? The endless hold music, the robotic voice telling you about “longer waiting times” (even when there weren’t), and the sinking ...

In an odd approach to trying to improve customer tech support, HP allegedly implemented mandatory, 15-minute wait times for people calling the vendor for help with their computers and printers in ...