World Cup super fan Yoshua Quinones snagged a ticket to the final game. At least that’s what his $10,767 receipt from StubHub said. But three months later, with the big event quickly approaching, his ...

Just before the holidays, Jill Eberhardt says scammers hit her PayPal account with a $1,010 unauthorized transaction. Although her bank, Chase, immediately identified the unusual “purchase” from Maple ...

Two days before Lance Sathoff’s family was scheduled to leave for their Mexican vacation, they received a disturbing email. The message from Hilton informed the Sathoffs that the rate of their prepaid ...

If you accidentally put the wrong gas in a rental car, you’re most certainly headed for a giant repair bill. Mohit Govani recently discovered just how giant after Hertz accused him of destroying the ...

Over the years, I’ve mediated hundreds of requests for help from distressed cruise line passengers. Many of these cruise fiascos were the result of passenger mistakes and could have been avoided by ...

A Florida couple missed their much-anticipated Princess cruise after a flight delay caused them to miss their connection to Australia. However, that’s not the worst part of this story – not by a long ...

Norwegian Cruise Line forced a triple-vaccinated husband and wife to stay inside their cabin without reprieve for four days. And when the ship finally returned to New York, two burly NCL crew members ...

A Florida couple missed their much-anticipated Princess cruise after a flight delay caused them to miss their connection to Australia. However, that’s not the worst part of this story – not by a long ...

After United Airlines canceled Tamra McIntyre’s flight home from Iceland, she requested EU 261 compensation – around $622. In response, the airline “awarded” her just 8,000 United Airlines Mileage ...

Taking an Arctic cruise under the Midnight Sun is an experience you’ll never forget. I should know. My recent expedition cruise from Svalbard, Norway, to Greenland and Iceland was an adventure like no ...

After United Airlines canceled Tamra McIntyre’s flight home from Iceland, she requested EU 261 compensation – around $622. In response, the airline “awarded” her just 8,000 United Airlines Mileage ...

Expensive car rental mistakes are easily avoidable with just a little research and preparation. Yet week after week, the Consumer Rescue case files show that many car rental customers do neither. By ...