According to Amazon, more than 400 million customers have used Alexa for Shopping during the past 12 months. Customer interactions for the agentic shopping assistant grew 570% year over year, while ...

As AI agents take on more work across customer-facing systems, CRM investment decisions need to account for data readiness and the processes businesses want to automate. Here's why CX leaders should ...

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ServiceNow has positioned its AI as a means to bring structure and control to fragmented enterprise environments by combining data context, workflow execution, and governance within a single platform.

Embedded revenue intelligence, collaboration solutions, and – of course – AI agents are just some of the trends sweeping the sales space. As these trends explode, pinpointing technology providers that ...

In 2024, next-day deliveries may seem like a fairly standard option for most e-commerce transactions. But turn the clocks back a few years, and the majority of companies were charging an arm and a leg ...

In 2025, Salesforce and Tealium again led the Gartner Magic Quadrant for customer data platforms (CDPs). However, the competition has fallen back, with Treasure Data and Adobe – leaders in last year's ...

Gartner has predicted that agentic AI will autonomously resolve 80 percent of common customer service issues without human intervention by 2029. According to the research firm, this will lead to a 30 ...

ServiceNow has dropped three announcements that, taken together, amount to the clearest signal yet of what AI Control Tower is aiming to become. Revealed at the company’s Knowledge 2026 event in Las ...

HubSpot has launched Agent Hub and Agent Builder to help go-to-market teams manage AI agents from one CRM workspace. The public beta targets AI agent sprawl, a growing challenge for teams that have ...

Avaya has offered "everyone at the company" a voluntary exit package, a person familiar with the matter told CX Today. The source revealed that Avaya hopes t... Avaya has offered "everyone at the ...