Last month, the Federal Trade Commission sued Ticketmaster and Live Nation for illegal ticket-selling practices. Ticketmaster ...

Stagecoach is working urgently to fix issues with ticketing machines on "a small number" of the island's buses, the States of ...

At Atlassian Team ’25 Europe, Glovo’s IT leader shares how scaling corporate support systems required productive friction - ...

Google, Dior, Allianz and dozens of other companies lost sensitive customer data in Salesforce-related breaches affecting ...

Our client, a custom software development/digital supply chain business, currently seeks to appoint a IT Support/ Control Room Operator to join their growing operations centre team to be based in ...

A third-party service provider was compromised, and information from people who had communicated with Discord's customer support and trust and safety teams was exposed.

Zendesk has launched a new autonomous support agent that should solve 80% of support issues without human intervention.

The companies we see thriving are the ones that treat software like infrastructure. They make intentional choices. They pick ...

From phishing emails to fake job offers, scammers don’t wait for midterms—new students are being targeted from day one.

Darwinbox might be the enterprise HR software vendor you’ve heard little of but will definitely see more frequently. Its ...

Build SEO strategies around real customer behavior, not just keywords. When you understand why people search, your content ...

According to company officials, the platform now powers AI Agents that handle a portion of nearly 5 billion issues resolved ...