Hewlett-Packard (HP) is offering a “virtual house call” service to users who have trouble getting their PCs to work HP Instant Care, announced Monday, provides personalized service over the Internet.

Remember that feeling of dread when you had to call HP customer service? The endless hold music, the robotic voice telling you about “longer waiting times” (even when there weren’t), and the sinking ...

Hewlett-Packard (HP) intentionally made each of its customers wait 15 minutes when they called the company's support team. According to a report by The Register, HP's minimum wait time was applicable ...

HP has ended a policy that made people wait at least 15 minutes for every customer service call in the hopes that they would give up and turn to the company's website or chatbot. As The Register ...

In an odd approach to trying to improve customer tech support, HP allegedly implemented mandatory, 15-minute wait times for people calling the vendor for help with their computers and printers in ...

Swiss IT services company will leverage HPE's turnkey AI solution, co-developed with NVIDIA, to deploy AI assistants and agents across its customer-facing activities Klein Computer Systems AG will use ...