Consistent products and services are the top driver of trust at 59% of consumers, followed by help from real people at 56%, ...

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing ...

Facebook Inc said on Monday it would buy customer service startup Kustomer, as the world's largest social network adds tools to attract more sellers to its platforms.

In an age of social distancing, customer service may be the biggest challenge for companies seeking to create warm, fuzzy, ...

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