It starts the same way every time. You ring a customer support line, and a robotic voice greets you with a labyrinth of menu options: “Press 1 for sales, 2 for support, 3 for more confusion.” You ...

Australian consumers expect digital services that are fast, clear, and safe. Close to half value quick resolution (49 per ...

Australians may be known for their relaxed, “no worries” attitude but when it comes to AI-powered customer service, that ...

Voice is now being reinvented by artificial intelligence (AI), reshaping how retailers connect with customers in ways that ...

The CEOs at Zoom and Twilio weighed in at a recent Goldman Sachs event on how problems that have slowed the adoption of voice ...

Twilio asserts its enhanced observability, alerting and API capabilities will help enterprises build customer experiences with trusted data. This aligns with broader industry trends where businesses ...

In the latest close session, Twilio (TWLO) was up +2.22% at $109.02. The stock outpaced the S&P 500's daily gain of 1.07%. At the same time, the Dow added 1.12%, and the tech-heavy Nasdaq gained 1.37% ...

President Donald Trump's company launched a new enterprise selling golden phones. The T1 Phone was scheduled to be released ...

There are hundreds of prepaid phone plans, but they all borrow from the same few mobile networks. Here’s what you need to ...

The Free Software Foundation (FSF) has unveiled a new initiative called LibrePhone, with the ambitious goal of a completely free software smartphone ecosystem. Good luck with that, because this aim is ...

In the latest close session, Twilio (TWLO) was down 2.2% at $108.10. This change lagged the S&P 500's 0.16% loss on the day. On the other hand, the Dow registered a gain of 0.44%, and the ...

Feeling overloaded with chat apps? A tool you probably forgot about is reinvented and ready to come to the rescue. Meet ...