It starts the same way every time. You ring a customer support line, and a robotic voice greets you with a labyrinth of menu options: “Press 1 for sales, 2 for support, 3 for more confusion.” You ...

Australian consumers expect digital services that are fast, clear, and safe. Close to half value quick resolution (49 per ...

Australians may be known for their relaxed, “no worries” attitude but when it comes to AI-powered customer service, that ...

Voice is now being reinvented by artificial intelligence (AI), reshaping how retailers connect with customers in ways that ...

The CEOs at Zoom and Twilio weighed in at a recent Goldman Sachs event on how problems that have slowed the adoption of voice ...

Twilio asserts its enhanced observability, alerting and API capabilities will help enterprises build customer experiences with trusted data. This aligns with broader industry trends where businesses ...

Pinpoint just raised $2.5 million to help brands turn social media likes, comments and DMs directly into sales.

In the latest close session, Twilio (TWLO) was up +2.22% at $109.02. The stock outpaced the S&P 500's daily gain of 1.07%. At the same time, the Dow added 1.12%, and the tech-heavy Nasdaq gained 1.37% ...

Searching for a scalable phone solution for your growing team? Learn which providers made our list of the best cloud phone ...

President Donald Trump's company launched a new enterprise selling golden phones. The T1 Phone was scheduled to be released ...