Airlines offer shortcuts to elite status. Does this affect their connection with their customers? What can other brands learn from airline and cruise loyalty programs?

United Airlines (UA) is one of the world’s biggest airlines. Based out of Chicago, it operates 4,500 flights in over 300 ...

A United Airlines flight from San Francisco to Chicago had to divert to Denver due to an unruly passenger that was onboard ...

It's the first test of the airport's "use-it-or-lose-it" formula adopted in the lease deal that ushered in the $6.1 billion ...

United Airlines has just dropped its new wave of status match applications for 2025 ... by achieving a combination of Premier Qualifying Flights (PQFs) and Premier Qualifying Points (PQPs ...

That limits the airline's ability to depend solely on conventional frequent flyer program models that work based on ...

Began utilizing generative AI on united.com to expedite customer search and in the airline's industry-leading flight status notification system, further enabling real-time flight status updates to ...

Simply sign up to the Airlines myFT Digest -- delivered directly to your inbox. Matt Jones is no ordinary frequent flyer.

United Airlines' annual status match offer is back. The requirements are a little higher this year, but they're still much easier to achieve than United's standard criteria — making this an excellent ...

The airline says future growth and pilot training will create demand for 60 additional flight simulator ... Last year, United operated 52% of O’Hare departures but only had 48% of gates.