Explore how top brands are leveraging marketing technology to transform customer experience in 2025. Discover insights from ...

Companies typically don't suffer from a lack of ideas—they suffer from lacking a consistent way to decide which ideas deserve ...

Dr. Francis Goh has been an innovator and technical expert a strategist, board member, leadership mentor and sought after ...

Startek leverages c automation and analytics to transform CX and EX across 13 countries for Fortune 500s, driving scalable ...

An intelligent customer service agent (also known as an AI customer service assistant) is a virtual service entity centered around artificial intelligence technology, possessing human-like interaction ...

The shift to intelligent CX represents a fundamental evolution from viewing AI as a collection of tools to seeing it as the ...

CX leaders face fresh and perennial challenges in 2026, from agentic AI to falling loyalty. Here are the top events ...

Traditional leadership models are breaking under the pace of change; LEAD and CORE offer a framework for resilient, adaptive ...

IT Max Global showcases how Agentic AI delivers seamless, unobtrusive technology designed to enhance-not replace-human interaction By empowering agents with context, insights, and freedom from routine ...

Halal is not just avoiding certain foods and drinks. It’s also about living an ethical and meaningful life, both for oneself ...

A regional bank is a financial institution that typically serves a specific geographic area, such as a state or particular ...

The funding will support Quack's expansion and product innovation to reimagine customer support as a holistic operating system that solves CX issues before they arise. For B2B, B2C, D2C and SaaS ...