Two-thirds of online shoppers want a human, not a chatbot, when an order goes wrong. While shoppers prefer AI when it comes ...

Agentic commerce gains ground fastest wherever the financial risk is small, the decision is familiar and the shopper can see ...

The 25 female retail innovators come from a variety of sectors, from brands striving to drive a rewarding customer experience ...

The word stressful doesn’t quite do justice when it comes to a retail associate’s workday. But retailers can take actions to ...

Amazon, Uber and Instacart have jointly file a federal lawsuit to stop enforcement of a measure that limits when delivery ...

Meijer is reminding customers that they can dispose of unwanted, unused and expired medications at drug take-back kiosks ...

While AI tools are being used by more consumers when it comes to shopping and browsing, consumers are turning to friends, ...

Nearly half of U.S. shoppers, 46%, who bought an item based on an AI recommendation have returned one item in the past year.

VenHub Global Inc. plans to install an autonomous Smart Store at a multifamily residential complex on North Las Vegas ...