Combination unites advanced voice agents with the world’s #1 CRM, bringing together the customer, the conversation and the outcome ...
New Agent Evals gives leaders the confidence to scale more agents into production by continuously evaluating agent performance and costs, no matter what platform the agent is built on. Today, ...
More than a decade ago an engineering team built Slack because they needed a way to coordinate code, log alerts, and talk to each other all in one place. Now, as AI agents move from pilots into live ...
Decision models are having a moment. In mid-September, TypeSafe AI came out of stealth with Jev, a model built to pick from a set of options. A month later, OpenAI made its Decisions API generally ...
Ask Slackbot is a monthly column that answers reader questions about work in the age of agentic AI. Answered by the Slackbot of someone in a different Salesforce role each month, it’s grounded in that ...
Picture a race car flying down a country highway, only to find itself stuck behind a tractor. The car’s engine is spectacular. But it can’t go any faster than the tractor. That’s what many companies ...
日本企業のAIエージェント活用を見据えた、データ・エージェント・ガバナンスの統合力の評価を獲得 Salesforceは、IDC MarketScape「Japan Unified AI Platforms 2026 Vendor Assessment ...
NTTデータの支援のもと、M&A選定・LBOローン管理業務をデータ可視化で効率化 横浜銀行はSalesforceのTableauを導入し、M&A候補先選定業務の工数を6割削減へ。NTTデータの支援のもと、LBOローン管理業務の効率化やデータのサイロ化 ...
営業時間外も即時対応で、コーディネーターは「人にしかできない接客」へ専念 株式会社セールスフォース・ジャパン（本社：東京都千代田区、代表取締役会長 兼 ...
九州の卸売企業が、旧来の紙の週報運用から脱却し、組織改革と業務フローをAIエージェント協業前提に変革、人とAIエージェントが自律的に動く営業組織へ ...
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