Audio footage of the terrifying moment a suspect opened fire on Rihanna's LA home has confirmed further details of what happened as police scrambled to the scene to locate the offender ...

Non-emergency calls to the San Diego County Sheriff’s Office are being answered by an artificial intelligence processing system beginning this weekend, in an effort to reduce waiting times for callers ...

Police dispatch audio captured the desperate hunt for a suspect who allegedly fired an assault rifle at the singer's $14M ...

All emergency calls to 911 will continue to be answered by trained dispatchers, according to the sheriff's office.

The Webster County Hospital was evacuated Friday afternoon after an anonymous caller claimed there were multiple bombs inside.

Police are urging residents to confirm emergency information through official channels after a fake dispatch report spread ...

Oakland’s 911 dispatch center is straining under the weight of chronic staffing shortages, relentless overtime and mounting ...

Last year, Oakland’s city auditor warned that Oakland is seriously understaffing its 911 dispatch center. The report echoed multiple other audits and investigations going back nearly a decade, showing ...

Fire department leaders point to research linking gradually increasing alert volume to smaller heart-rate increases.

Kitsap 911, the agency that handles 911 services in Kitsap County, is working to fill six dispatcher positions.

The Norwalk Police Department is now utilizing a new 911 platform that allows dispatchers to communicate with non-English speakers through real-time translation and receive ...

Boone County Joint Communications Director Christie Davis said Thursday that feedback has been positive in the first 90 days of community surveys on satisfaction with dispatchers. The rate of positive ...