Telecom customer experience has evolved from basic metrics to real-time, data-driven, personalized engagement, creating new ...

In this digital world of e-commerce, where most customer interactions are on screens, packaging is the first and only point ...

Facebook Inc said on Monday it would buy customer service startup Kustomer, as the world's largest social network adds tools to attract more sellers to its platforms.

Discover five executive strategies—customer-centric, vision, data, talent, and operational excellence that define today’s industry leaders.

User experience banking is about making banking easier, faster, and more enjoyable for customers. It means designing digital and physical banking services that are simple to use and meet the needs of ...

Kyndryl has added new capabilities to its Kyndryl Agentic AI Framework to help customers quickly adopt agentic AI.

With pre-built agents for lead scoring, quote generation, and service triage, Oracle aims to boost operational efficiency and ...

Alan Ranger is the VP of Marketing at NiCE Cognigy, a global leader in AI-first customer service automation. Agentic AI is ...

The refreshed Hala brand and its new identity are visible across its fleet, the Careem app, website, digital, OOH, and in-car experiences.

As inflation continues to simmer and economic uncertainty rattles consumers, Starbucks CEO Brian Niccol says he has the solution to ensuring the coffee chain doesn’t suffer from customers pulling back ...

CallMiner’s annual CX Landscape Report finds that organizations still finding their footing when it comes to artificial intelligence (AI) readiness even as adoption is becoming more mainstream as many ...

NASHVILLE, Tenn.--(BUSINESS WIRE)--Today at Xperience 2025, Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced the global winners of its 2025 Genesys Orchestrators ...