Data shows Fresno’s city and county dispatch centers have made progress in answering 911 calls faster, but still fall below ...

Eighteen Americans were isolated for weeks in a Nebraska quarantine facility after being exposed to the deadly virus on a ...

ICE raids have swept up thousands of immigrant men in L.A. County. Many are primary breadwinners whose families have been ...

The first day Roza Gilles showed up for her new job at a high-rise office building in downtown Palm Beach in the summer of ...

How does it happen in the middle of the day, especially when it sounds like staff did some kind of intervention (the day ...

Trea Turner didn’t mince words Monday. He hit two home runs and drove in five runs in a 10-7 Phillies win over the Los ...

The new recruitment model reduced the number of applications prospective employees complete and sped up the hiring timeline.

Undocumented sponsors are being arrested by ICE when they come forward to claim migrant children from shelters.

A widening generational gap between Gen Z agents and older customers is quietly dragging down First Contact Resolution.

When agents feel like they have a career, not just a job, attrition drops — and lower turnover is a clear source of ROI, ...

Birmingham residents gathered at Railroad Park in Birmingham Saturday morning as part of a nationwide protest against data ...

Free books and textbooks: available to the community at ETR Learning Media Center (LMC) and Springfield High School Cafeteria ...