Airlines offer shortcuts to elite status. Does this affect their connection with their customers? What can other brands learn from airline and cruise loyalty programs?

United Airlines (UA) is one of the world’s biggest airlines. Based out of Chicago, it operates 4,500 flights in over 300 ...

It's the first test of the airport's "use-it-or-lose-it" formula adopted in the lease deal that ushered in the $6.1 billion ...

A United Airlines flight from San Francisco to Chicago had to divert to Denver due to an unruly passenger that was onboard ...

That limits the airline's ability to depend solely on conventional frequent flyer program models that work based on ...

United Airlines has just dropped its new wave of status match applications for 2025 ... by achieving a combination of Premier Qualifying Flights (PQFs) and Premier Qualifying Points (PQPs ...

In this week’s air travel news, major airline trade organizations have started lobbying the new leadership at the Department of Transportation to get rid of consumer protection rules that were put in ...

Began utilizing generative AI on united.com to expedite customer search and in the airline's industry-leading flight status notification system, further enabling real-time flight status updates to ...

The new Airbus A321XLR can fly further than any other single-aisle plane on the market. It promises to open up new, nonstop, ...

Simply sign up to the Airlines myFT Digest -- delivered directly to your inbox. Matt Jones is no ordinary frequent flyer.