Route transforms generic carrier tracking into an immersive branded experience. Customize tracking pages with your logo, colors, and messaging to maintain brand consistency post-purchase.

Once you’ve filed a claim on a Route-protected order, you will receive email updates from our team to keep you updated on progress. You may also check on your claim’s progress any time, anywhere, by …

AI powered package protection that turns issues into loyalty. Protect every order from loss, theft, or damage. Route resolves issues effortlessly with AI and keeps your customers coming back.

As soon as you file a claim on a Route-protected order in our Resolve Center, we assess the issue against Route’s policies to determine whether it qualifies under our coverage.

Route offers the option to protect your online orders from damage, loss, and theft with our licensed Shipping Protection. And if something happens, we’re here to help with a fast, convenient resolution.

Route Brand PortalJan 3, 2026 - Jan 10, 2026Route Brand Portal

All claims for orders covered by Route Shipping Protection must be filed in accordance with specific time frames and deadlines. This includes any claims filed by your customer, or filed by you on your …

Route makes it quick, easy, and inexpensive to make returns at select brands and retailers when you add our Return & Shipping Protection to your orders. To start a return, visit the brand or retailer’s …

Your login credentials will be the account information that was used to set up Route. If you were not the primary user to set up your store account and need access, please contact your account manager to …

Good Afternoon! When you have new shipments, you can track them here.