Thames Water on Reels

Did you know we have a dedicated phone number for our priority services customers? It’s true – you’ll get straight through to a friendly human, 24hrs a day. Discover more benefits of registering at thameswater.co.uk/sense | Thames Water

On Tap (our behind-the-scenes video series) is back – and this time we’re in Swindon. Our Retail Customer Services team play a vital role in resolving issues for our customers. Whether it’s improving your experience or supporting our agents, they’re constantly looking for new ways to make our service better. Get to know the team and watch the full video here https://youtu.be/N5QQCIhN7so #OnTap | Thames Water

We get asked lots of questions about leaks. But, the question ‘Why don’t you stop them happening in the first place?’ is the trickiest to answer. In a nutshell, pipes are very fussy. They don’t like getting too hot or too cold, they don’t like being put under pressure when demand is high, and they don’t like it if the ground moves too much. It’s not possible to control the environment of every single pipe, every single day. But we can do more to prevent leaks, and find and fix them as quickly as